Shipping policy

Shipping Policy – Rescate Wildlife Rescue Center

Domestic shipping

We ship throughout Costa Rica. Shipping cost depends on the weight and size of your order, and the delivery address.

Delivery times

  • For deliveries within the Greater Metropolitan Area (GAM) and Alajuela: 5–10 business days after payment confirmation.

  • For deliveries outside GAM or to remote areas: 7–14 business days, depending on location and courier availability.

  • Weekends (Saturday and Sunday) and public holidays are not counted as business days.

Costs

Shipping fees vary based on package weight/size and destination. The exact cost will be displayed at checkout before payment.

Courier & Delivery method

We work with reliable local courier services and the national postal service (Correos de Costa Rica). Customers may also have the option to pick up orders directly at our center (address: 2.3 km al este del cruce de Manolo’s, ruta 3, hacia el B° San José – Provincia de Alajuela, Alajuela), if that is more convenient.

International shipping / imports

Currently, we focus on domestic shipments within Costa Rica. If international shipping is requested, the customer is responsible for any customs duties, taxes, or import fees applicable in the destination country.

Processing time

Orders are prepared and dispatched within 5 business days after payment confirmation. Shipping times start counting from the moment the package leaves our facility.

Address / Customer Responsibilities

Please ensure your shipping address is complete and correct. Failures due to incorrect or incomplete addresses (e.g. wrong postal code, missing phone number) are the responsibility of the customer.

Delays & Holidays

Public holidays and weekends may cause delays. We are not responsible for courier-related delays (e.g. customs, weather, courier backlog), but will do our best to coordinate with the carrier and keep you informed.

Contact for shipping queries

If you have questions or concerns about your shipment — for example tracking, delays, address correction — please contact us at shop@rescatewildlife.org or call +506 2433-8989.

 

International Shipping
(USA, Canada, Mexico & Europe)

Shipping for Printful-Fulfilled Products (USA, Canada & Europe)

Some products in our store are printed and shipped on demand through Printful, our international production partner.
These items ship separately from any products fulfilled from Costa Rica.

Below you’ll find the shipping information for orders delivered to the United States, Canada, Mexico, and Europe.

Fulfillment Time

Printful requires 2–5 business days to produce your order before shipping.
Fulfillment times may be slightly longer during holidays or high-volume periods.

Estimated Shipping Times

🇺🇸 United States

  • 3–6 business days after fulfillment

  • Ships from: USA or Mexico (depending on the product)

  • Carriers: USPS, FedEx, UPS, DHL, and others

🇨🇦 Canada

  • 5–10 business days after fulfillment

  • Ships from: USA or Mexico (depending on availability)

  • Delivery may be delayed by customs processing

  • Carriers: Canada Post, FedEx, DHL, UPS

🇲🇽 Mexico

  • 3–6 business days after fulfillment

  • Ships from: Mexico (for most apparel items)

  • Carriers vary by region

  • Delivery times may vary based on regional logistics

🇪🇺 Europe (EU countries & United Kingdom)

  • 3–7 business days after fulfillment

  • Ships from: Latvia or Spain

  • UK orders also ship from Latvia or Spain

  • Carriers: DPD, GLS, DHL, FedEx, Royal Mail (UK)

Customs, Duties & Taxes

Depending on your country, customs fees or import taxes may apply.

  • EU customers may see VAT included at checkout.

  • Canada and the UK may charge duties or local taxes on arrival.

  • Mexico may apply VAT or import fees based on package value.

  • Neither Printful nor Rescate Wildlife is responsible for customs delays or additional import charges.

Tracking Information

All Printful shipments include tracking.
You will receive a tracking link once your order has been fulfilled and shipped.

Multiple Shipments

If your order includes:

  • Printful products, and

  • Products shipped from Costa Rica,

they will be shipped separately.
You may receive more than one package and tracking number.

Lost, Damaged, or Delayed Shipments

Printful investigates cases of lost or damaged orders.
If your item arrives damaged or does not arrive within the expected timeframe, please contact us and we will assist with the claim.