Terms of service

1. About Us

This online shop is operated by Rescate Wildlife Rescue Center, a registered non-profit organization in Costa Rica.
Our mission is to rescue, rehabilitate, and protect wildlife.

When we refer to “we”, “us”, or “our”, we mean Rescate Wildlife Rescue Center.
When we refer to “you”, we mean the customer or website visitor.

2. Use of Our Website

By using this website, you confirm that:

  • you are at least the legal age of majority in your country, or

  • you have permission from a parent/guardian.

You agree not to use our site for illegal, fraudulent, or unauthorized purposes.

We may modify or discontinue parts of the website without notice.

3. Product Availability & Accuracy

We do our best to ensure that product descriptions, images, and information are accurate.
However, occasionally:

  • colors may appear slightly different depending on screens,

  • small variations in product details may occur, or

  • limited-run items may sell out before stock updates.

We reserve the right to limit quantities or discontinue items at any time.

4. Pricing & Payments

All prices on the site are listed in USD, unless otherwise specified.

We accept the payment methods shown at checkout (e.g., credit card, PayPal).
Prices and availability may change without prior notice.

We reserve the right to refuse or cancel any order, including suspected fraud or incorrect billing information.

5. Order Processing

Orders are processed within 1–2 business days after payment confirmation.
Processing times may be longer during holidays or special events.

You will receive an order confirmation email and, once shipped, a notification with tracking details (when available).

6. Shipping

We ship orders throughout Costa Rica.
Shipping costs are calculated at checkout based on destination and order size/weight.

Delivery times vary by location—typically:

  • 2–4 business days within the Greater Metropolitan Area (GAM)

  • 4–7 business days for other regions of Costa Rica

Weekends and public holidays are not considered business days.

You are responsible for providing a correct and complete shipping address.
We are not responsible for delays caused by courier services.

7. Returns, Exchanges & Refunds

All sales are final.
As a non-profit organization with limited resources, we cannot accept returns or exchanges for reasons such as change of mind, wrong size, or similar.

However, if your item arrives damaged, defective, or incorrect, we will evaluate the issue and make it right.

Please contact us at shop@rescatewildlife.org within a reasonable time after receiving your order, and include:

  • your order number

  • a description of the issue

  • clear photos of the item and packaging

Refunds are only issued in exceptional cases, such as:

  • we cannot fulfill the order, or

  • we are legally required to offer a refund.

If a refund is approved, it will be processed to your original payment method.
Please note your bank or card issuer may require additional time to post the refund.

8. International Orders

At this time, our online store is focused on domestic shipments within Costa Rica.
If international shipping becomes available and you place an order, you will be responsible for all customs fees, duties, taxes, and import requirements.

9. Donations Through Purchases

If a portion of your purchase supports wildlife care or rescue programs, this information will be stated clearly on the product page.
Purchases through the shop are not automatically considered charitable donations unless specified.

10. Limitation of Liability

To the fullest extent permitted by law, Rescate Wildlife Rescue Center is not liable for:

  • indirect, incidental, or consequential damages

  • courier delays or lost packages due to incorrect addresses

  • misuse of products after delivery

Our total liability is limited to the amount you paid for your order.

11. Privacy & Data Protection

Your personal information is handled according to our Privacy Policy, which explains how we collect, use, and protect your data.
By using this website, you consent to this data handling.

12. Governing Law

These Terms of Service are governed by the laws of Costa Rica.
Any disputes must be resolved under Costa Rican jurisdiction.

13. Changes to These Terms

We may update these Terms of Service at any time.
The latest version will always be posted on this page.

14. Contact Us

If you have questions about these terms or your order, please contact us:

Rescate Wildlife Rescue Center – Zoave
2.3 km al este del cruce de Manolo’s, ruta 3, hacia el B° San José
Provincia de Alajuela, Costa Rica
Phone: +506 2433-8989
Email: shop@rescatewildlife.org